Practice-approved voice
Your receptionist speaks with the tone, phrasing, and boundaries you define — not a generic script pulled from a template library.
THE LINE STAYS OPEN
Your front desk cannot answer every call. Your next patient still expects an answer.
Vecho builds and manages AI receptionists for independent US dental practices, focused on reliable administrative coverage, practice-approved voice, appointment-request capture, and escalation to the human team when needed.
WHAT VECHO HANDLES
Administrative coverage built around how your practice actually works
Appointment-request capture
Callers who want to schedule are guided through a structured intake. Requests are logged for your team to confirm — not auto-booked without review.
Human-team escalation
When a caller needs a person, the receptionist hands off cleanly with context — so your staff picks up where the conversation left off.
THE DIAGNOSIS
Where front-desk coverage breaks down
Busy-chair coverage
When the team is chairside, the phone rings unanswered. Callers hear silence — and many move on before anyone can call back.
Lunch and after-hours
Breaks and closed hours create predictable gaps. Patients who call during those windows often assume the practice is unavailable.
Slow follow-up
Voicemails pile up. By the time staff returns a call, the caller may have already booked elsewhere.
Inconsistent handoff
Without a consistent intake process, details get lost between the first call and the front desk — creating friction for patients and staff alike.
THE NUMBERS
Estimate the cost of unanswered calls
Adjust the assumptions below to model projected annual revenue loss from missed calls at your practice.
Default: 30 calls
Projected Revenue Loss
$72,000
30 missed calls/month × 25% recoverable rate × $800 average value × 12 months
Illustrative estimate only — not a revenue guarantee.
HOW IT WORKS
A managed build, not a DIY tool
Vecho handles the receptionist configuration, testing, and ongoing management. Your team stays focused on patients.
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Discovery
We learn your scheduling workflow, common caller questions, escalation rules, and the voice your practice wants callers to hear.
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Build and review
Your receptionist is configured, tested against real scenarios, and refined with your feedback before it handles live calls.
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Ongoing management
We monitor performance, apply updates, and adjust scripts as your practice evolves. Provider usage costs are billed directly by the provider.
THE DEMO FLOW
What a caller experience looks like
Caller reaches your line
The receptionist answers with your practice name and a warm, professional greeting.
Intent is identified
Scheduling requests, hours questions, and directions are handled within the boundaries you set.
Request is captured or escalated
Appointment requests are logged for staff review. Matters outside the approved scope are clearly flagged for your human team.
HONEST FIT
Is Vecho right for your practice?
A fit if
- You run an independent dental practice in the US
- Missed calls and slow follow-up are costing you new patients
- You want administrative phone coverage without hiring another full-time receptionist
- You are comfortable reviewing appointment requests before confirming them
- You want a managed service — not another software login to maintain yourself
Not a fit if
- You need clinical triage, diagnosis, or emergency medical guidance on calls
- You require direct integration with your practice management system today
- You expect the AI to make final scheduling decisions without human review
- You need Vecho to certify your practice's regulatory compliance
- You are looking for a one-time setup with no ongoing management relationship
TRANSPARENT OFFER
Managed receptionist build
$3,000 / mo
- Setup included in the managed engagement
- 3-month minimum commitment
- Provider usage (voice, telephony) is paid directly to providers — not marked up by Vecho
This is the cost of the service, not a projected savings figure. Results depend on your call volume, team follow-through, and practice operations.
FAQ
Common questions
What does the AI receptionist actually do on a call?
It answers with your practice-approved greeting, handles common administrative questions within the scope you define, captures appointment requests for staff review, and escalates to your human team when appropriate. It does not provide clinical advice or make treatment decisions.
Does Vecho connect to my practice management software?
Not at this stage. Appointment requests are captured and delivered for your team to confirm manually. Direct PMS integration is not part of the current offering.
Who owns the voice and scripts?
You do. We configure the receptionist to match your practice's tone, policies, and escalation rules. Changes go through a managed update process.
What happens during the 3-month minimum?
We build, launch, and actively manage your receptionist. That includes monitoring, script refinements, and adjustments based on how your practice operates. The minimum ensures enough runway to configure and tune the system properly.
Are there additional costs beyond the monthly fee?
Yes. Voice and telephony provider usage is billed directly by those providers. Vecho does not mark up provider costs. We will outline expected provider costs during discovery.
Ready to see what unanswered calls are costing you?
Start with the calculator, review the demo flow, or book a short discovery call to decide if Vecho is the right fit for your practice.